General terms and conditions for ticket sales
Your ticket is exclusively valid for the event and day indicated on the front of the ticket.
The ticket is not valid without a numbered stub.
Any sort of modification, erasing or defacing of text will result in the ticket becoming invalid.
To check for unlawful use, the ticket is equipped with a unique bar code, which can be scanned at all times when entering the venue.
In case of loss or theft, your ticket will be neither replaced nor refunded.
Upon reception of the ticket, the owner waives any claim for damages – for whatever reason – he or she may have against the management of the venue, the organizers and any other third party involved in the organization or establishment of the event.
Never buy your ticket off the street. Chances are that it is a forgery. Entrance to the venue can be refused or denied at all times.
In addition, never buy your ticket on auction sites or “second hand” auction sites. The bar codes on these tickets will be rejected, causing the ticket owner to be refused access to the venue.
Tickets, which are ordered or paid late, can be picked up at the box office before the start of the event. The box offices usually open two hours prior to the start of an event. An ATM can be found to the left of the main entrance of AFAS Dome (next to Eat & Greet). In Hasselt and Vorst ATMs are also located outside near the main entrance. Near the Capitole in Ghent, several ATMs can be found on Count of Flanders square (Graaf van Vlaanderenplein). In Antwerp there is an ATM on Wapper (square) very close to the Stadsschouwburg.
Booked tickets that are not picked up within the 30 minutes prior to the start of an event, can be resold.
People who (live in the vicinity of the venue and) want to attend an event that is reportedly sold out can still always try to get tickets at the box office. Often seats of clients who didn’t come pick up their tickets, are released.
When using e-tickets, only the first person to present the original e-ticket will be granted access to the event. Any second ticket that is presented will be considered a copy and will not gain access to the venue or event.
Unused tickets are not refundable.
Tickets are only refunded or exchanged if the event is cancelled. In this case tickets must be submitted within two weeks of the date of the event. The aforementioned provision implies the sole responsibility of the organizer of the event. Any cancellations and/or changes in support acts cannot give rise to reimbursement or exchange of tickets.
For certain shows it is possible that the price of (part of) the tickets varies according to demand (flexible pricing). Price change after completion of a purchase can never be a reason for (partial) refund.
Sometimes the words ‘general admission’ are mentioned on the ticket. This means that you are attending an event with free seating. You are free to choose where you’ll be sitting or standing. For security reasons, the amount of people allowed to stand in the standing-room only section is limited. Whoever wants to stand in the general admission pit, is advised to come early to secure his or her position in the GA pit.
